Frequently Asked Questions
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Simply go to this https://tumapay.com/site/forgot-password and reset your password. A new password is sent to your email
We currently support money transfer from the following countries: Cameroon, Ghana, Ivory Coast, Kenya, Nigeria, South Africa, Togo, Burkina Faso, Guinea, Senegal, Mali and coming soon we will also have the UK,USA and Canada
Cameroon, Ghana, Ivory Coast, Kenya, Nigeria, South Africa, Togo, Burkina Faso, Guinea, Senegal, Mali and coming soon we will also have the UK,USA and Canada
Every Tumapay user has a unique bank account number or details. When you credit money into the bank account, it will be reflected in your wallet balance immediately. Click the wallet icon at the top of the page then click on deposit funds to fund your wallet.
On the dashboard, click on the transfer icon. Once you click the transfer icon, a dialog box will appear. Input the amount you want to send. Select the receiver’s currency. Select continue Enter Recipient Details & Payment Method then click send money.
The exchange rate used for all transactions is determined on a daily basis and is based on prevailing market rates for the day. We display daily rates whenever you attempt a transaction so you always know how much your recipient will receive.
No. For security reasons, you can only have one Tumapay account.
Cameroon, Ghana, Ivory Coast, Kenya, Togo, Burkina Faso, Guinea, Senegal, Mali the main method is mobile money. Nigeria and South Africa are through the bank.
This could be as a result of any of the reasons below; You entered an incorrect email address during sign up. Your confirmation email arrived in the Spam or Junk folder. Look in these sections if you don't get the email in your inbox. If you still don't get a confirmation email, please contact Support immediately
When your verification is declined, you might be allowed to resubmit your documents for up to 3 times after which you will be required to contact support. Please ensure that you follow the instructions provided on your screen just before you verify your account to ensure that your verification is not declined.
We hate to see you leave, but please reach out to us via our support center.
Tumapay ensures all transactions made on the platform are secured in accordance with best practices. Tumapay ensures your funds are safe at all times.
To change or update your account information, navigate to the profile tab on the dashboard in the web/app and click the edit icon button to edit your information.
You can download it from Google Playstore and Apple App Store
COUNTRY- PAYMENT METHOD Kenya - Mobile Money Ghana - Mobile Money Nigeria - Bank Transfer South Africa - Bank Transfer Senegal - Mobile Money Cameroon - Mobile Money Ivory Coast - Mobile Money Burkina Faso - Mobile Money Mali - Mobile Money Togo - Mobile Money Guinea - Mobile Money